Last updated: August 2, 2026
If you cancel before we've started editing your project, you're entitled to a full refund. Contact us as soon as possible after placing your order.
If you cancel after editing has started but before delivery, we will refund the portion of your payment corresponding to work not yet completed, at our reasonable assessment. For long-form projects priced per minute, this is calculated based on the percentage of the timeline that has been edited.
Once a final video has been delivered, payment is non-refundable, except where the delivered work does not match the brief you provided and we are unable to fix it through the included revision rounds (see our Terms of Service). In that case, contact us within 7 days of delivery and we'll work with you on a resolution, additional revisions, a partial refund, or a full refund, depending on the situation.
Under Directive 2011/83/EU and OUG 34/2014, if you are a consumer contracting from an EU member state, you normally have 14 days from the date you place your order to withdraw from the contract without giving a reason.
For our services, this right works a little differently than it does for physical goods. Because editing typically begins shortly after payment, at checkout you are asked to tick a box confirming that you want us to start work immediately and that you understand the following: if we fully complete and deliver your video before the 14-day period ends, you lose the right of withdrawal for that order, in line with Article 16(a) of the Directive. If you withdraw before the video is fully delivered, you remain entitled to a refund, minus the amount that reasonably corresponds to the work already completed, calculated as described in Section 2 above. This box is unticked by default; checkout is disabled until you tick it yourself.
Refund terms for custom-quoted projects are agreed individually in writing (email or the contact form) before payment, and those terms take precedence over this general policy.
Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.
To request a refund, contact us through the contact form or at gheorghisor_cristian@yahoo.com, including your order details and the reason for your request. We'll respond within 2 business days.
If you're not satisfied with how we've handled your refund request, you can file a complaint with Romania's National Authority for Consumer Protection (ANPC) through the reclamatiisal.anpc.ro platform, or, if you're a consumer based in another EU country, through the European Commission's Consumer Redress in the EU portal, which lists the alternative dispute resolution body for your country.